support-services

Website Design and Hosting Packages

Ongoing Hosting and support of the website.

We offer a range of website design and hosting packages – Your website could be one of your most valuable business assets, a successful website will bring you extra business, if your site is not available on the internet then this will affect your business. It is therefore important that you protect your investment by ensuring that downtime is kept to an absolute minimum.

We offer a professional support package that includes the following:

  • Website Server Hosting – We will provide a webserver and on-line storage space on reliable UK based servers as part of your support agreement.
  • Database Server Hosting – Our websites require a database in order to function.– As part of your support agreement we will host your database on one of our fully supported servers at no extra cost.
  • Automated website backups – To protect your investment we will regularly backup your complete website for you.
  • Website Analytics support – track website visitors with graphical website statistics.
  • Access to Support Desk – Help and assistance in setting up and managing your website.
  • System update management – Ensures your website and additional modules* receive security updates and functionality enhancements.
  • Ongoing software licencing – The ongoing cost of licencing, and technical support for all supplied software is covered in your support agreement.
  • Domain & Email Services – Full support, assistance and management of your domain and email services are part of your ongoing support agreement. **
  • Enhanced system support Option – WebHunter offer an enhanced level of service for customers with ecommerce and business critical websites.

 

Professional Website Server Hosting

All Websites need to be hosted on a server connected to the Internet. The Webservers used by WebHunter are located in the datacentre of a tier one hosting provider which ensures that your website is connected directly onto the backbone of the Internet and therefore has the fastest and most efficient connection possible.

Provision of Database Server

Your Website contains a content management system which requires a database in order to function. The database can is also used by many plugin modules, ie Online calenders, booking systems etc – we will provide and manage this for you on one of our database servers.

Full Backup Service

Your website services package includes a managed backup service. Unlike many Web service providers we provide a managed backup and restore service for individual websites. This includes archiving of backups to ensure that site corruptions not reported immediately can still be recovered and returned to their previous working state.

Website Analytics Service

Full support and help with any website statistical analysis packages (ie Google Analytics, Statcounter etc) set up by us will be provided as part of your support agreement.

Website Support

Our support desk hours are Monday to Friday 9.00am to 5.00pm (excluding bank holidays), although all of our servers are supported 24 x 7, 365 days per year by our datacentre support team.

Website upkeep And maintenance

Each month all WebHunter websites are checked and any security or enhancement updates are processed and applied where required. this ensures that your website is always running at maximum efficiency and your site benefits by utilising the latest state of the art technology.

Software Licencing

Many premium website frameworks and plugin modules require annual fees to cover licencing, updates and technical support, if applicable, the ongoing cost of these will be covered in your support agreement.

Domain & Email Support

If your website package included a domain name and e-mail addresses supplied by WebHunter, we will support these free of charge for the first 12 months. You will also be provided with full access to create and manage your domain and e-mail accounts within this period.
Note: If you would prefer to use your own provider for these services You will be responsible for the management your domain and e-mail accounts. IMPORTANT: It is vital that you act on renewal notices sent to you. Failure to renew may result in suspension of your domain and loss of your e-mail and domain service, and this is outside our control.

Optional Business Critical system support

Ecommerce and Business critical websites require a higher level of support and protection to reduce the risk to businesses that rely heavily on their website. It is important that your website is backup up on a more regular basis to ensure that you do not lose track of past orders and important customer information or. WebHunter offer enhanced levels of support and protection to minimise the risk on business critical websites.

Notes:
* Applies to plugin modules provided by WebHunter

** Applies to WebHunter supplied Domain & E-mail services only.