HOSTING & SUPPORT SERVICES

Protect, Backup, Tune and Host your website

WEBSITE HOSTING & SUPPORT

We offer a range of website design and hosting packages – Your website should be one of your most valuable business assets, a successful website will bring you extra business, if your site is not available on the internet then this will affect your business. It is therefore important that you protect your investment by ensuring that downtime is kept to an absolute minimum.

OUR SUPPORT PACKAGES

We offer a professional support package that includes the following:

Website Server Hosting

We will provide a webserver and on-line storage space on reliable UK based servers as part of your support agreement.  Find Out More

Database Server Hosting

Our websites require a database in order to function.– As part of your support agreement we will host your database on one of our fully supported servers at no extra cost.  Find Out More

Automated website backups

To protect your investment we will regularly backup your complete website for you.   Find Out More

Website Analytics support

track website visitors with graphical website statistics.  Find Out More

Access to Support Desk

Help and assistance in setting up and managing your website.  Find Out More

System update management

Ensures your website and additional modules* receive security updates and functionality enhancements.  Find Out More

Ongoing software licencing

The ongoing cost of licencing, and technical support for all supplied software is covered in your support agreement.  Find Out More

Domain & Email Services

Full support, assistance and management of your domain and email services are part of your ongoing support agreement. **  Find Out More

Enhanced system support Option

WebHunter offer an enhanced level of service for customers with ecommerce and business critical websites.  Find Out More

WHAT YOU RECEIVE

Website Hosting

All Websites need to be hosted on a server connected to the Internet. The Webservers used by WebHunter are located in the datacentre of a tier one hosting provider which ensures that your website is connected directly onto the backbone of the Internet and therefore has the fastest and most efficient connection possible.

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Database Server

WordPress and other dynamic content management systems require a database in order to function. Databases are also used by many specialist plugin modules, ie Online calendars, booking systems etc – As part of your support agreement we will provide and manage this for you on one of our database servers.

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Site Backups

Your website services package includes a managed backup service. Unlike many Web service providers we provide a managed backup and restore service for individual websites. This includes archiving of backups to ensure that site corruptions not reported immediately can still be recovered and returned to their previous working state.

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Analytics Support

Full support and help with any website statistical analysis packages (ie Google Analytics, Statcounter etc) set up by us will be provided as part of your support agreement. We can even embed your analytics package into your website backoffice system!

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Website Support

Our standard support desk hours are Monday to Friday 9.00am to 5.00pm (excluding bank holidays), although all of our servers are supported 24 x 7, 365 days per year by our datacentre support team. Business critical support is available as an option.

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Software Updates

Each month all of our websites are checked and any security or enhancement updates are processed and applied where required. Ensuring your website is always running at maximum efficiency and your site benefits by utilising the latest state of the art technology.

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Software Licensing

Many premium website frameworks and plugin modules require annual fees to cover licensing, updates and technical support, if applicable, the ongoing cost of these will be covered in your support agreement.

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Please note: This service is only applicable to websites provided by WebHunter – 3rd Party website software will need to be audited before being considered for support.

Website Security

Website are unfortunately prone to being hacked. The security of your website is our top priority. All WebHunter supplied websites are hosted on a secure dedicated server and have a comprehensive set of security software added as standard and supported as part of your support agreement. If you would like us to host your WordPress website we will add our full security software suite following an audit of your site.

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Critical support

E Commerce and Business critical websites require a higher level of support and protection to reduce the risk to businesses that rely heavily on their website. It is important that your website is backup up on a more regular basis to ensure that you do not lose track of past orders and important customer information or. WebHunter offer enhanced levels of support and protection to minimise the risk on business critical websites.

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READY TO TALK?

CONTACT US

Please fill out the form below with details of your upcoming project or any question you have on our services

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Or alternatively call us on 0161 973 7215 or email sales@webhunter.co

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