Website Design and Hosting Packages
Website Hosting & Support
We offer a range of website design and hosting packages – Your website should be one of your most valuable business assets, a successful website will bring you extra business, if your site is not available on the internet then this will affect your business. It is therefore important that you protect your investment by ensuring that downtime is kept to an absolute minimum.
Unfortunately many websites are prone to abuse by hackers and other malicious attacks. If your website has been compromised, disinfecting your website is a laborious and specialist task and repair costs are high unless you have an effective backup strategy. If you have a busy ecommerce site then it is important to have enhanced support to protect against the loss of customer and order data.
WebHunter offer a range of support services to WordPress website users to ensure that your website is online, secure, reliable and efficient.
We offer a professional support package that includes the following:
What you Receive
All Websites need to be hosted on a server connected to the Internet. The Webservers used by WebHunter are located in the datacentre of a tier one hosting provider which ensures that your website is connected directly onto the backbone of the Internet and therefore has the fastest and most efficient connection possible.
Your WebHunter provided website contains a WordPress content management system which requires a database in order to function. The database is also used by many plugin modules, ie Online calendars, booking systems etc – As part of your support agreement we will provide and manage this for you on one of our database servers.
Your website services package includes a managed backup service. Unlike many Web service providers we provide a managed backup and restore service for individual websites. This includes archiving of backups to ensure that site corruptions not reported immediately can still be recovered and returned to their previous working state.
Full support and help with any website statistical analysis packages (ie Google Analytics, Statcounter etc) set up by us will be provided as part of your support agreement. We can even embed your analytics package into your website backoffice system!
Our standard support desk hours are Monday to Friday 9.00am to 5.00pm (excluding bank holidays), although all of our servers are supported 24 x 7, 365 days per year by our datacentre support team. Business critical support is available as an option.
Each month all of our websites are checked and any security or enhancement updates are processed and applied where required. Ensuring your website is always running at maximum efficiency and your site benefits by utilising the latest state of the art technology.
Many premium website frameworks and plugin modules require annual fees to cover licensing, updates and technical support, if applicable, the ongoing cost of these will be covered in your support agreement.
Please note: This service is only applicable to websites provided by WebHunter – 3rd Party website software will need to be audited before being considered for support.
Website are unfortunately prone to being hacked. The security of your website is our top priority. All WebHunter supplied websites are hosted on a secure dedicated server and have a comprehensive set of security software added as standard and supported as part of your support agreement. If you would like us to host your WordPress website we will add our full security software suite following an audit of your site.
E Commerce and Business critical websites require a higher level of support and protection to reduce the risk to businesses that rely heavily on their website. It is important that your website is backup up on a more regular basis to ensure that you do not lose track of past orders and important customer information or. WebHunter offer enhanced levels of support and protection to minimise the risk on business critical websites.